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Latest ITIL-4-Foundation Exam Labs Exam Pass at Your First Attempt | ITIL-4-Foundation: ITIL 4 Foundation Exam

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ITIL is a globally recognized framework for IT service management. It is widely used by companies and organizations to manage their IT services efficiently and effectively. ITIL 4 is the latest version of this framework, and it offers a comprehensive approach to IT service management. The ITIL 4 Foundation Exam is the entry-level certification exam for IT professionals who want to learn about ITIL 4 and become certified in the framework.

ITIL 4 framework is designed to help organizations align their IT services with their business goals and objectives. It provides a set of best practices for IT service management that can be applied across all industries and sectors. The ITIL 4 Foundation Certification Exam covers the key concepts and principles of ITIL 4, including the four dimensions of service management, the service value system, the service value chain, and the guiding principles.

ITIL 4 Foundation Exam covers a wide range of topics related to the ITIL 4 framework, including the four dimensions of service management, the service value system, service value chain activities, and the guiding principles of ITIL 4. ITIL-4-Foundation Exam is designed to test candidates on their understanding of the key concepts and principles of ITIL 4 and their ability to apply them in real-world scenarios.

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ITIL 4 Foundation Exam Sample Questions (Q70-Q75):

NEW QUESTION # 70
Who is responsible for defining metrics for change management?

A. The service owner
B. The continual service improvement manager
C. The change management process owner
D. The change advisory board (CAB)

Answer: C

NEW QUESTION # 71
Which is the BEST type of resource for investigating complex incidents?

A. Knowledgeable support staff
B. Disaster recovery plans
C. Detailed work instructions
D. Self-help systems

Answer: A

Explanation:
Explanation
More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.

NEW QUESTION # 72
Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?

A. Service-based SLA view
B. Supporting services view
C. Wholesale customer view
D. Retail customer view

Answer: B

NEW QUESTION # 73
Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A. Service request management
B. Continual improvement
C. Incident management
D. Change enablement

Answer: B

NEW QUESTION # 74
Which term is used to describe removing something that could have an effect on a service?

A. An IT asset
B. A problem
C. An incident
D. A change

Answer: D

Explanation:
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indirect%20effect%20on%20services.

NEW QUESTION # 75
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